Service

We provide a comprehensive range of professional services and solutions customized to your needs.

Building on to our mail order experience, we have evolved and developed into a full fledge fulfillment agency. Our system is fully computerized and we are able to offer total solutions packages, which cover data processing, status report, packing, and delivery of parcels, warehousing to stock control and delivery, etc. With our strong partnership with various suppliers, vendors and courier companies, we have the strength to negotiate for a competitive price for your entire fulfillment needs. Our Total Solution Fulfillment Service Package can be customized in accordance to your business and programme needs.

Among others, we are currently the major fulfillment agencies for HSBC, Maybank, BHPetrol, and KFC/Pizza Hut, servicing their members’ gift redemption programmes. Over the years, we have also done various special projects loyalty programmes with various banks like Citibank, RHB, UOB, OCBC, Hong Leong Bank, Affin, Public Bank, etc, as and when requested.

Key Services: -

  • Data Processing
  • Merchandising Sourcing
  • Arrangement of Product Displays at Branches
  • Stock Ordering
  • Managing Faulty Items or Damaged Goods
  • Handling Enquiries from Cardholders / Customers
  • Handling Out of Stock Situations or Replacement Items
  • Fulfillment of Merchandise
  • Detoured Parcels – Products/ Vouchers
  • Reporting - Customized Reporting as Required and Agreed
  • System Support
 

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