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Terms of Service

Terms of service

  1. Please allow 2-4 weeks for delivery after the acceptance of order. All orders are subject to stock availability and approval from the relevant Bank.
  2. Products accepted in good conditions are strictly non-returnable and non-exchangeable.
  3. Incorrect shipping address will not be entertained. An update to shipping address which changes the courier cost will be charged to user before product being shipped.
  4. Incorrect Information will not be entertain & order will not be processed
  5. All products come with its limited warranty.
  6. If received incomplete, wrong or damaged/defective item(s), please notify us immediately at customerservice@letterman.com.my or (03) 5634 8661, so we can assist you promptly. We really appreciate if you could get back to us within 2 working days upon receiving a damage/defective/incorrect item.